Category Archives: Uncategorized

Your Customer’s Journey from A – Z

Delivering excellent customer service should be the focus of your business and at the forefront of your team’s minds. In order to support and encourage your teams they need to be continuously reminded of the importance of service delivery excellence. You can do this by using different communication channels ranging from on the job coaching […]

Take the Aviation Approach

Ensure consistency within your teams and adopt the aviation approach Airline crew are known for high standards of customer service delivery and customer care. Crews from day one are trained in all aspects of safety and service with the emphasis on building relationships with customers. Of course not all airlines are as focused. However those […]

What do YOUR Customers experience when they visit your business?

Customers will judge their experience on the amount of attention that they receive? The more attention the customer receives, the greater the level of customer service. I’ve 2 recent experiences that I’d like to share with you: Last month I went to buy a few groceries. On approach I noticed the staff member at the […]

If you don’t look after YOUR customers someone else will!

How can you ensure that your employees are giving YOUR customers excellent customer service? You can’t be there all the time and even if you were, you wouldn’t want to be on their heels…and I’m sure they wouldn’t want you to be either. Giving an excellent service is paramount because the customer is the most […]