Introducing a Customer Service Strategy
Business success depends on a customer-centric approach to service. This workshop explores why consistency across your organisation, together with external and internal communication are essential elements in a Customer Service Strategy.
During the workshop we will spend time looking at each element your customer service from the “OUTSIDE IN” (the customer’s perspective) rather than “INSIDE OUT” (your perspective). Your team will begin to create a Customer Service Strategy together with a practical implementation plan that will allow your business to grow through customer retention and acquisition.