Essential Telephone Skills
It takes approximately 3 seconds for a customer to form an impression of a company over the telephone and that impression is based initially on tone of voice then words. Therefore, the right impressions must be created every time in order for the customers to want to continue with the conversation.
Whether making or taking a call, all calls must be managed effectively whilst communicating in a confident, friendly, professional and prompt manner.
This workshop helps to develop and strengthen telephone skills while exploring elements such as building an instant rapport, directing calls efficiently and handling situations confidently.