Identifying Your Customer’s Journey
This workshop helps you understand and identify all the touch-points a customer has with your company before they make a purchase, throughout the sales process and beyond.
When you consistently meet and exceed your customer’s expectations, you build loyalty, confidence and trust. A satisfied customer is more likely to spend more and recommend you to their friends, family and colleagues.
It’s vital that your employees have an understanding of what the customer experiences at every stage, why they feel the way they do and what barriers or obstacles the customer may face.
This is an interactive workshop where your employees can put themselves into the customer’s shoes and look at the business from their perspective.