What do YOUR Customers experience when they visit your business?
Customers will judge their experience on the amount of attention that they receive?
The more attention the customer receives, the greater the level of customer service. I’ve 2 recent experiences that I’d like to share with you:
Last month I went to buy a few groceries. On approach I noticed the staff member at the till was staring out of a window. As I placed my items beside the till there was no warm welcome, no smile, no eye contact or hello. The staff member continued to look out of the window until all the items were in place and then turned around to put them through the till. Still with no acknowledgement or smile I heard “£38.30”.
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