Telesales Level 2: Structuring a Call

This workshop covers the fundamentals of Customer Service. It’s a good starting point for new team members and a useful refresher for existing employees.

This workshop helps you understand and identify all the touch-points a customer has with your company before they make a purchase, throughout the sales process and beyond.

This workshop focuses on the B2B environment and will equip your team with the basic skills and knowledge required to promote your products and services over the telephone.

This workshop focuses on the importance of creating the right first impression and emphasises that every interaction leaves a lasting impression on how the customer feels; dissatisfied, satisfied or highly satisfied.

This workshop focuses on why customers complain, how to handle difficult situations and maintain the ongoing relationship with your customer wherever possible.

This workshop builds on the basic knowledge and understanding already gained from Telesales Level 1, and focuses on structuring the perfect call.

This workshop will help you deliver a 5-Star customer experience every time.

Business success depends on a customer-centric approach to service. This workshop explores why consistency across your organisation, together with external and internal communication are essential elements in a Customer Service Strategy.

This workshop looks at selling skills and techniques to up-sell or cross-sell products and services to existing customers.