Telesales Level 2: Structuring a Call
This workshop builds on the basic knowledge and understanding already gained from Telesales Level 1, and focuses on structuring the perfect call. Whether the objective is to make a sale, extend an invitation or to arrange a meeting, spending time structuring your call can make all the difference to the result.
Participants will spend time considering questioning and listening techniques, preparing for objections, overcoming objections and successfully delivering the desired outcomes.
Each section of the call will be developed then practiced. Call exercises will be recorded and used to provide valuable feedback.