Create Lasting First Impressions
This workshop focuses on the importance of creating the right first impression and emphasises that every interaction leaves a lasting impression on how the customer feels; dissatisfied, satisfied or highly satisfied.
You only get one chance to make a first impression. It makes sense to ensure that everyone on your team understands that the very first point of contact, whether it’s face to face, over the phone or via email, is critical to your future relationship with that customer.
In a busy working environment, it’s easy to become too ‘task-focused’ which means people are kept waiting. This can irritate your customer. It could also send them into the open arms of your competitor.
Your customers need a warm welcome and a friendly experience from the second they look in your direction.