You never get a second chance to make a first impression…

Good customer service keeps your customers coming back. Excellent service that continually delights your customers turns them into raving fans that could send a steady stream of new customers right to your door.

You never get a second chance to make a first impression…

Good customer service keeps your customers coming back. Excellent service that continually delights your customers turns them into raving fans that could send a steady stream of new customers right to your door.

We are experts in running customer service programmes that will help your team

  • Gain clarity on your company’s vision and goals
  • Understand the customer’s journey through every interaction point with your brand
  • Gain empathy on how a customer feels
  • Identify inconsistencies in service delivery
  • Become more confident when interacting with customers
  • Improve internal communication

Customer service is a vital part of your marketing

It’s not just your front-line team that needs to understand the importance of excellent customer service. The back office staff who fulfil your products or services and anyone who answers the phone is a vital part of your customer’s journey. An offhand comment in a phone conversation, failing to follow up on something you promised to do, or simply not returning calls can send a once loyal customer into the open arms of your competitors.

How we can help you

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Customer Service Training Programme Design


Customer Service Programmes are best in situations where we need a larger scale or longer-term programme of interventions to change culture or behaviours.

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Customer Service Workshops


I can run in-house workshops with your team. The first step is for me to spend some time with you so I can really get under the skin of your organisation.

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Consultancy


I can help in-house training teams to design and deliver programmes so they can deliver to their own staff. I also offer individual coaching to improve confidence.