Customer-Service-Smiles

Customer Service

Customer Service Training

Customer service training is designed to suit the needs of your business.  Teams will be inspired and motivated to take ownership of customers and deliver outstanding customer service.

 

Objectives

  • To provide your team with the necessary tools that will empower them to ensure their customers experience a truly memorable and enjoyable one
  • To develop individual and team performance
  • To have fun whilst learning

 

Content

Courses cover a range of topics including:-

  • Importance and impact of Customer Service delivery
  • Customers Journey
  • Customer needs, wants and expectations
  • First Impressions
  • Verbal and non verbal communication
  • Image and appearance
  • Handling customer complaints

 

Delivery

Customer Service Training Courses are made up of a blend of Customer Service related topics incorporating group interaction and exercises. 

The sharing of individual experiences are greatly encouraged throughout. Other innovative styles are used to enhance interaction and maintain focus within the group. As a result the training is personalised, therefore, more effective.

Why not have fun while learning?

 

Duration

Minimum Half Day

 

Other courses/workshops available:-

  • Enhancing your Customers Journey
  • Essential Customer Care
  • Communicate your way to success
  • Handling Customer Complaints
  • Customer Service Strategy workshop (for key decision makers)

 

Mystery Shopping visit and calls can also be arranged to monitor levels of service prior to the training.  Written reports will be provided and outcomes will be included in the training delivery.

 

If you would like to discuss any of the customer service training services in further detail just contact us